Something arrived damaged

What to do first, and what we do about it.

Changing or cancelling an order

What can be changed, and until when.

Where is my order

Tracking, and what the statuses mean.

Making a warranty claim

What we need, and how long it takes.

Replacing a power cable

When a cable can be replaced and how to get one.

Cleaning a lamp

What to use, and what will damage the finish.

Using the lamps without a network

Everything that still works with no Wi-Fi at all.

Wi-Fi requirements

What the lamp needs from your network.

A lamp has stopped responding

The most common cause, and the order to check things in.

Voice control is not responding

When Siri does not act on a Dimpsy command.

How calibration works

What the app is comparing, and how long it takes to settle.