Making a warranty claim
What we need, and how long it takes.
What to send
The serial number from the underside of the base, and a description of what the lamp is doing. No proof of purchase is needed — the serial tells us when it shipped.
What happens
Most claims are answered within two working days. We repair first, replace the part if repair is not sensible, and replace the lamp if that is not sensible either.
What it costs
Nothing, in either direction, for a valid claim inside five years.