Common issues

Something arrived damaged

What to do first, and what we do about it.

Making a warranty claim

What we need, and how long it takes.

A lamp has stopped responding

The most common cause, and the order to check things in.

Voice control is not responding

When Siri does not act on a Dimpsy command.

The lamp is dimmer than I expected

Output, and why a Dimpsy lamp reads darker than an equivalent bulb.

Pairing a lamp with the app

Getting a lamp onto your network and into a room.

Unboxing and first power-on

What is in the box and what should happen the first time you plug the lamp in.